T&Cs

TERMS AND CONDITIONS

1. Definitions

These terms and conditions shall represent a legally binding contract between the client or employer (the "Client") and the London Nanny agency (the “Agency"). The verbal/written instruction by the Client to the Agency to submit suitable Candidates for contact or interview or arrangement of interviews shall constitute acceptance of these terms and conditions by the client. 

In these Terms and Conditions of Business and elsewhere in the Agency's literature the following bold typed words commence with capital letters they have the following meanings unless the context otherwise requires:

(a) "Agency" shall be Royal Recruitment s.r.o., with the following registered offices:

- Royal Recruitment s.r.o,  3 Shortlands, London, W6 8DA, United Kingdom (London Office)

- Royal Recruitment s.r.o, Belanska stvrt 559/58, Liptovsky Hradok, 03301, Slovakia (Central Europe office)

Royal Recruitment s.r.o. acts as a matching service that matches and introduces suitable Candidates to work for the Client. 

(b) "Client" shall be any person, parent, family member, or third party appointed by such person named on the Client Registration Form for whom the Agency has agreed to provide the Services in accordance with these Conditions.

(c) "Candidate" means a person introduced by the Agency to the Client as requested for the purposes of employment as a nanny, manny, maternity nurse, governess, personal assistant, personal trainer, house manager, babysitter or any other household staff on a temporary or a permanent basis, whether full or part-time.

(d) ’’Registration fee’’ means the initial registration fee paid before paying the full Placement fee.

(e) ’’Placement fee’’ means the full fee for placing a Candidate with a Client after the initial registration fee is paid.

2. Registration

Clients and Candidates must complete the online Registration Form to be accepted as clients. If this is not possible, they need to sign the Terms and Conditions and return them to the Agency, before they are accepted and taken on our books. If registering online, filling the online registration form constitutes confirmation of acceptance of the Agency's Term's & Conditions. 

3. Interviewing

The Client needs to provide a minimum of two documents to the agency, copy of their ID/or passport as proof of identification and a proof of address such as a household bill to confirm their personal address before we arrange a personal interview with our candidates. No interviews are to take place before the client provides these documents to the agency and in case of overseas clients, before they settle the registration fee of 120 Euro per search. Interviews can be done in person, over the phone or via Skype. Clients agree to inform the agency in writing of any interviews taking place and to reimburse reasonable traveling expenses for those Candidates who are based outside London or based outside the country where the job will take place. The Client shall settle this directly with the Candidate at the interview stage. The Candidate must provide relevant receipts for the journey in order to be reimbursed by the Client.

4. Client's Rights & Obligations

A.     The Client agrees to notify the Agency, either verbally or in writing, as soon as an offer of employment has been made and accepted by the Candidate and to supply the Agency with details of the date of commencement, length of the engagement and agreed net weekly wages and to pay the relevant Agency fee to the agency in accordance with our terms and conditions as a result of such engagement.

B.     The Client will be held responsible for bypassing the agency in cases where the Client failed to inform the agency about the start of employment within 7 days from the day of offer of employment being made. They will be held responsible for paying full agency fee including 50% penalty surcharge.

C.     The Client is responsible for the employment of the Candidate in accordance with all applicable employment legislation based on the employment law in the country of employment. The client undertakes to become the sole employer of the Candidate

D.     The Client undertakes to provide a contract of employment upon engagement, and is responsible for the candidate's Tax and National Insurance contribution, obtaining work permits and satisfying any medical requirements or qualifications as required by law. A copy of signed contract needs to be emailed to the Agency within 7 days from the date of commencement.

E.     The Client (or an appointed person) needs to provide a copy of their passport as proof of identification and proof of address such as their household bill to confirm their personal address before the Agency arranges any interviews with the candidates and/or before the Candidate's start of employment.

F.     The Client is solely responsible for the suitability of the Candidate and it is purely his/her decision to employ or to interview the Candidate.  The Agency cannot be held responsible for any mistakes in the candidate's portfolio as those are provided directly by the Candidate. Client agrees to satisfy himself as to the suitability of the Candidate by interviewing, taking up any references, copies of documents provided by the Candidate to the Agency.

G.    The Client agrees to notify the Agency if the nature of employment of the Candidate changes in any way during the first six months from commencement and agrees to pay an additional fee (standard fee for such service minus placement fees already paid) should there be an increase in working hours or days of work originally required when the Candidate started the employment.

H.     The Client is solely responsible for ensuring that the Candidate is eligible to work in client's country and for obtaining and paying for her/his travel expenses prior to the commencement of employment - such as flights, taxis, shuttles etc/any relevant work permits/visas/immigration requirements that may be necessary and for arranging and paying for any medical examinations or investigations into the medical history and health or travel insurance where applicable.

I.      If the position of employment is temporary and the Candidate subsequently rejoins the Client at any time in the future after the agreed period for further employment, the Client undertakes to inform the Agency and pay the relevant placement fee again. Should the original length of temporary employment be extended; the Client must notify the Agency and is required to pay additional Fee.

J.     Clients agree not to disclose any introductions of Candidates to third parties. The personal and contact details of Candidates shall be kept strictly confidential by Clients. Any breach of this undertaking resulting in the employment of a Candidate by a third party renders the Client liable for full payment of the Agency's placement fee.

K. The Client is responsible for paying the Candidate agreed salary for any trial hours requested in order to assess the suitability of the Candidate. Guidance to current market salaries can be found on our website.

L. The client is responsible for obtaining one return flight ticket per year for their candidate. (Usually from the candidates home country to the country of employment and back.)

5. Candidate's Rights & Obligations

A.     The Candidate understands that the Agency is a referral and matching service only that provides its Clients with information respecting potential Candidates in exchange for a placement fee.

B.     The Candidate agrees to release personal and contact information to the Agency that is complete, true and accurate. The Candidate will also provide full details of previous work history including contactable references on agency's request.

C.     The Candidate agrees not to disclose the following information to prospective clients (parents) at the interview stage: full name, phone number, email address, postal address or any other forms of contact enabling the Client to contact Candidate directly.

D.     The Candidate's Information will be released only to Clients by a Recruitment Consultant employed by the Agency. Under no circumstance will the Agency release your personal or contact information to any third parties, or disclose it to prospective clients on our website, as per our Privacy Policy without your approval. There is no charge for the Candidate to join the agency. There is no contract or obligation to remain with the agency for any specific time frame and the Candidate can withdraw from the agency at any time for no charge or obligation.

E.     The Agency and the Candidate acknowledge that there is no employee/employer relationship between them.

F.     The Candidate cannot work for other clients using the Royal Nannies Agency name and reputation. 

G.    The Candidate must notify the Agency immediately should he/she be offered employment directly or indirectly through the Client or should the client contact the Candidate directly without Agency's permission.

H.      The Agency has the right to terminate the agreement with the Candidate at any time, for any reason, including but not limited to unprofessional conduct, misrepresentation of our image, and company name, lateness, no showing, drug or alcohol abuse, previous or current criminal record.

I.     The Agency does not provide any representations or warranties to the Candidate regarding any Client. The Agency provides only an introduction service between the Candidate and prospective clients and will refer their name and portfolio to suitable clients. The Agency cannot guarantee a Candidate will be interviewed or hired by any prospective Clients, nor can the Agency warrant the length of employment the Child Care will have once hired. Any Candidate /Client interviews, police checks, CRB checks, First Aid and other training required will be the responsibility and expense of the Candidate.

 J. The Candidate must discuss and confirm the wages (for trial, temporary, permanent work) and all working conditions directly with the Client during their interview stage, and request from the Client to signs a Work Agreement prior to beginning any type of work - trial, temporary or permanent. The Agency cannot be held responsible for negotiating any wages, loss of wages, termination of employment, and changes in the working conditions that result or may result from working for the Client.

K. The candidate is under no legal obligation to work for a particular Client, and may request to be placed in another placement at their discretion. The Candidate hereby releases Royal Nannies Agency and its officers, agents, employees, and affiliates from all claims, liabilities, injuries, demands, suits, actions, causes of actions of every kind arising out of or resulting from the action of The Agency or the release of any information by the Agency.

L.     The above parties agree that the Agency shall not be liable to the Candidate, or to any other person, including, but not limited to the Candidate’s family or their successors, heirs and assigns, or any other person, for incidental or consequential losses, damages or expenses, directly or indirectly arising from any action or failure to act by a client. It is agreed that there is no representation, warranty, collateral agreement or condition affecting this agreement except as expressed in it. Furthermore, it is agreed that this written instrument embodies the entire agreement of the parties except as expressly set out in this instrument. The Candidate acknowledges having read, understood and agreed to the terms and conditions of this agreement which are set forth in this agreement.

M. The Candidate must be willing to sign a confidentiality agreement prior to starting the role.

6.  Agency's Rights & Obligations

A.     The Agency conducts its business as a matching service that matches and introduces suitable Candidates to work for the client with the purpose of effecting introductions between persons desiring to enter into contracts for services.

B.     The Agency endeavors to establish the suitability of any Candidate for introduction to the Client by taking up a minimum of two references from each Candidate. However, all responsibility for ascertaining the suitability of a Candidate for the engagement remains with the Client.

C.     The Agency holds no responsibility for the Client and Candidate’s employment contract, portfolio, and any matters associated with it are to be arranged between Client and Candidate.  The Agency offers a contract of employment only as a sample guide for the Client and Candidate to use.

D.     The Agency cannot be under any circumstances held responsible and excludes liability for any loss, damage, delay, inconvenience, problems, costs incurred due to damage to property or theft of property, death, injuries or accidents incurred or suffered by the Client, the Clients family, servants, or the Client's assets caused directly or indirectly during employment or introduction of the Candidate allegedly arising from the acts or character of the Candidate introduced by the Agency, or, to the extent permitted by law, in respect of services provided by the Agency, even if such act or omission is negligent or fraudulent or reveals any dishonesty.

Any losses shall be limited to the Placement Fees paid to the Agency in respect of a placement.

E.     The Agency does not offers any warranty for the Candidate's suitability, personality, character, honesty, and reliability.

F.     The Agency does not employ any of the Candidates directly or indirectly. Candidates are introduced to Clients and they will be always employed by the Client, unless the Candidate is self-employed (this only applies to child-minders or maternity nurses, a standard nanny can not be self employed). Candidates shall be under the supervision, direction and control of the Client.

G.    The Agency reserves the right to change or add to the above Terms and Conditions without prior notification, however all changes will be posted on this website. It's your responsibility to check these Terms and Conditions in case there are any changes. Continuing to use the site and our services after a change has been made is your acceptance of the changes.

7. Fees

A. The placement fee payable will be dependent upon whether the placement of a candidate by the Agency is a Permanent or Temporary Placement, and shall be payable in accordance with the fee structure set on our website www.royalnannies.co.uk

B. All introduction fees for placements in UK and EU are subject to VAT.

C. The Agency fees are non-refundable. 

D. If a candidate introduced by the Agency is rejected (or rejects an offer of employment) by the Client, a full introduction fee will be payable if the candidate is subsequently employed by the Client at any time.

E. The invoice issued by the Agency must be settled in full prior to the Candidate commencing Engagement with the Client and in respect of overseas placements, any invoice must be settled by the Client prior to the date that the Candidate departs for such placement. In the case of Candidates for temporary positions, the Client agrees to settle any invoice prior to the commencement of the temporary placement. 

The Candidate will not commence employment prior to full settlement of the invoice

F. All invoices not settled within 30 days from the invoice date will be passed to the Debt collector which will result in additional charges

G. All invoices are payable to this account only:

Account name: ROYAL RECRUITMENT s.r.o.

IBAN:  SK92 1111 0000 0011 2352 2006

Swift code: UNCRSKBX

Bank name: UNICREDIT BANK

Bank Address: Namestie Osloboditelov 7, 03101 Liptovsky Mikulas, Slovakia

H. Fee structure:

UK placement fees

Permanent Placement Agency Fees will be calculated as a percentage of the agreed net weekly salary of the engaged candidate multiplied by 52 weeks. This is notwithstanding that the placement may be for less than 52weeks/1year in duration. The percentages are set out below:

• Client registration Fee - 120 Eur - fully refundable from your final invoice
• Permanent Live in and Live out Nannies - 18% Net Annual Salary
• Permanent Live in and Live Out Governesses - 18% Net Anual Salary
• Permanent Live in Au pairs - 18% Net Annual Salary
• Dual Residency staff - required to work in the UK and Overseas 20% Net Annual Salary
• All Temporary staff - 200 Eur per week or part of the week
• On call nannies - 40 Eur per day
• Maternity Nurses - 200 Eur Per week or part of the week
• Trial Period in the UK - 40 Eur per day
• Minimum permanent placement fee in the UK:  3000 Eur exc. VAT
• Minimum temporary placement fee in the UK:  500 Eur exc. VAT
• Contract - 200 Eur exc.VAT - Royal Nannies can take the stress out of the entire employment process by providing you with a customised contract service

OVERSEAS PLACEMENT FEES

All invoices raised within the European Union are subject to 20% VAT

All agency fees must be payable in full prior to commencement of candidate. If the candidate is required to work abroad, the fees must be settled before the candidate's departure.

Fees are not negotiable and the interviewing and/or a job offer to our candidate constitutes acceptance of our Terms and Conditions and our charges.

Overseas means geographicly located outside of England, Wales, Scotland or Northern Ireland.

• Registration fee in advance of an introduction (per Job, valid for 30 days): 120 Eur
• All permanent staff - 25 % Net Annual Salary
• Maternity Nurses - 250 Eur per week or part of the week Exc. Vat
• Temporary Staff - 250 Eur per week or part of the week Exc. Vat
• Holiday and On call emergency nannies - 50 Eur per day Exc. Vat
• Trial Period - 50 Eur per day Exc. Vat
• Contract - 200 Eur exc.VAT - Royal Nannies can take the stress out of the entire employment process by providing you with a customised contract service
• Minimum temporary placement fee: 3000 Eur Exc. Vat
• Minimum trial placement fee: 1000 Eur Exc.Vat
• Minimum permanent placement fee for a nanny: 7000 Eur Exc. Vat
• Minimum permanent placement fee for a governess: 9000 Eur Exc. Vat

8. Additional Fees

A. If a client employs a member of staff who has been introduced by London Nanny Agency, but does not inform the Agency within 7 days, the fee payable will be subject to a 50% surcharge.

B. Where a temporary or trial position subsequently becomes a permanent position, the Client shall be required to pay the relevant full Agency Permanent Fee for the permanent position.

C. If a Candidate employed by the Client on a temporary basis is re-employed by the Client within six calendar months of the termination of the original period of employment (whether such re-employment is on a temporary or permanent basis) then a further Agency Fee shall be payable by the Client to the Agency. Such fee shall be equal to the Agency Fee which would have been payable if the Agency had introduced the Candidate to the Client at the time of re-employment.

D. In the event that a Client does not hire a Candidate following the initial Introduction by the Agency but subsequently approaches the Candidate (not through the Agency) directly within 3 years of initial introduction offering Engagement, then the Client shall be liable to pay the agency placement fee which would have been payable if the Agency had introduced the Candidate to the Client.

E. For the purposes of attending interviews, the Client is responsible for a Candidate's reasonable traveling expenses which are properly incurred and evidenced by appropriate receipts. The Client shall settle this directly with the Candidates.

9. Cancellation of Booking

A. If a Client withdraws an offer of confirmed employment or cancels the confirmed booking prior the Candidate's start date, a 30% of placement fee will be payable by the Client to the Agency as a cancellation fee. Payment will become due within seven working days from the date of invoice. Should the client cancel the confirmed booking during candidate's employment, then the paid agency fee remains as non-refundable. In such circumstances one week’s salary is also payable to the Candidate to compensate for their loss of earnings. 

B. Should a Candidate cancel the confirmed and already paid booking, the agency will offer a replacement candidate free of charge. If the Client does not wish to accept the replacement candidate from the agency, or does not wish to use the service of the agency for finding a suitable replacement, then 50% of paid agency fee will be refunded to the client.

10. Termination of Employment

All instances of termination of employment where a replacement is claimed must be notified in writing to the Agency within three days of the termination of employment. 

11. Replacements (Temporary and Permanent)

A. Should the Candidate leave the employment within 8 weeks from commencing such employment including trial period if one was requested, the Agency will offer one replacement Candidate free of charge. The client is eligible to one free replacement Candidate only. The Agency shall be obliged to provide the Client with up to 5 candidate profiles for the free replacement. Such profiles will be selected based on the information originally provided in the Client's registration form and will be provided within 2 months of notification. 

B. The Agency accepts no liability and is not obliged to offer a Replacement or any refund to the extent that the Client finds the profiles unacceptable and does not want to engage any of the potential Candidates. Neither the Client nor the Agency will be able to discriminate unlawfully or breach the provisions of the Equality Act 2010 when Candidates are being selected for either an initial placement or for a replacement. The Agency will not accept the refusal of a Candidate or a Replacement Candidate on anything other than legitimate grounds.

C. The Client will only be eligible for one replacement Candidate under these Conditions and will no longer be eligible for a replacement Candidate after the first Candidate has been replaced.

 The Agency will offer replacements if the following conditions have been satisfied:

 • The Client paid the full registration fee prior to the interview commencement

 • The Client has paid for the placement fee in full within seven days from the invoice date and prior to the Candidate's start of employment.

 • The Client has notified the Agency of the termination of employment of a candidate in writing within 7 days of termination.

 • The reason for firing a candidate is in lines with the employment contract, such as serious misconduct, constant illness etc.

 • The Candidate has not cancelled the engagement due to unreasonable requirements by the Client.

 • The Client has not changed the employment conditions, such as working hours, location of employment and duties as originally agreed by the Candidate and Client in the contract.

 • The Candidate's working conditions and/or the way the Client treated the Candidate were satisfactory. Royal Nannies agency's decision will be final in this respect.

 • The Client was not physically or verbally aggressive towards the Candidate or Agency's representative.

 • The client followed his/her legal obligations, such as registration with HMRC, paid for Candidate's taxes and NI contributions (proof must be provided- e.g. Candidate’s last pay slip ).

 • The Contract was agreed without any discount. All Clients that negotiated a discounted fee are not eligible for free replacement Candidate. (10% discount for returning clients does not apply)

 • Should the Candidate leave after eight weeks of employment (including the trail period), the Agency will guarantee a 10% discount for finding a new Candidate should the client wish to continue the search with the Agency.

 • Please note that once the Client advises the agency to look for a replacement Candidate and then finds a new Candidate via another source, the Agency will not offer any further replacements.

12. Copyrights

Any material found within the pages of our website including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way. Permission for any other use must be obtained by contacting Royal Nannies. 

13. Legal

These terms of business are covered by English law and all disputes arising out or in connection therewith shall be subject to the jurisdiction of the English courts.

Privacy Policy

PRIVACY NOTICE

Thank you for choosing to be part of our community at Royal Recruitment s.r.o. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@royalnannnies.com.

When you visit our website https://www.nannyagencylondon.co.uk/ (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:  We collect information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; mailing addresses; email addresses; contact preferences; and other similar information.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
• To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the consent of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@royalnannies.com and be sure to include your name, testimonial location, and contact information.
• Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
• To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
• For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@royalnannies.com.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at info@royalnannies.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

    ■  Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

    ■  Access your account settings and update your preferences.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@royalnannies.com 

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.